Account deletion

How to request deletion

1. Email support@madlab.online, preferably from the address associated with your account.
2. Use the subject PanelCraft account deletion and identify the account email. If you used a cloud pilot, include the server address.
3. Support may ask you to verify ownership, then explain the deletion scope and expected completion time. Do not send your password.

You can send the request without reinstalling the app. If the email button does not open, copy the address into your email service.

What your request covers

A full account deletion request covers your account profile, authentication access and associated cloud projects, versions and sharing links held by the PanelCraft service, if you have used an account-enabled service.

You may also request deletion of support messages or specific information without requesting full account deletion. State clearly what you want removed.

Timing and retained information

Support will confirm the processing time after verifying your request. If any information must be retained for a legal obligation, security purpose or backup process, support will explain the affected data, reason and applicable retention period.

Deleting a remote account does not remove files stored only on your device, files you exported, or copies held by other people or storage providers. Remove those copies separately where you control them.

Using PanelCraft without an account?

The current standard app works locally without sign-in, so there may be no server account to delete. Delete your projects in the app, remove exported files using your file manager, or clear the app’s local data in device settings. Export a backup first if you want to keep your designs.

If you are unsure whether you have an account, contact support for help.

Privacy questions

Read the Privacy policy for information about local storage, exports, optional cloud features and support communications.

Need help? support@madlab.online